FAQ - Frequently Asked Questions

As soon as your order has been packed and shipped, you will receive an SMS/Email with tracking information. As soon as the post office has scanned the package, you will be able to track the shipment. If you want tracking on your mobile, you must have entered the phone number.
Then you must contact us as soon as possible at netthandel@janus.no, or tel: 55 53 58 00 and we will try to help you.
Normally, your order will be processed and shipped within 1-3 business days. For large campaigns/activities, a slightly longer delivery time must be expected. When it comes to Wool on a Roll, the delivery time can be 7-10 working days. In addition to this, the post's delivery times apply. These will vary depending on where in the country you live. Check the tracking on your package for details.

Then you must contact us as soon as possible at netthandel@janus.no - (before the order is sent).
The Norwegian Purchase Act applies to the purchase of Janus products and applies if the product has a defect. In short, a product will be defective if it is not as agreed or as you can expect from similar products. But the shortage must be due to a fault in the product. If you have used the garment in violation of the instructions for use, for example washed it incorrectly, or simply been careless, you will not normally have a claim that we cover your expenses for repairs or a new product. The product sent in must always be freshly washed. Stains that do not go away are not grounds for complaint.

If the product is worn (regardless of age), it will not be regarded as a complaint case. Products with normal wear and tear are not replaced. If you wish to advertise, you send us an e-mail ( netthandel@janus.no ) in which you tell us what has happened. Products that are to be advertised on must be washed before being sent in. Used boxer shorts, briefs or hipsters cannot be returned, exchanged or submitted for complaints due to hygiene.

We reserve the right to replace faulty items/promotional items with the same item or a similar item of the same value if the item in question is sold out. All complaints must be approved before the product is possibly sent to us.

We offer Vipps, Klarna, Visa, Mastercard, American Express and Apple Pay.
As soon as we have received the package back and processed your return. it may take 2-5 days to get your money refunded.

Contact: netthandel@janus.no - or call us on 55 53 58 54.
On these links you can read about how to wash your garment. Link to ' how to wash wool ' and ' how to wash cotton '.

Delivery and Return